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Please read these terms and conditions which apply to the provision of my professional services. By booking an appointment, you confirm that you have read and agree to these Terms & Conditions.
Please read these terms and conditions which apply to the provision of my professional services. By booking an appointment, you confirm that you have read and agree to these Terms & Conditions.
Free Initial Consultation
Free Initial Consultation
You will be offered a free online consultation. No therapy will be provided during this consultation. Its purpose is to understand your presenting issue and assess whether we are a good fit to work together. Any indication of the number of sessions required is a guideline only and may change.
You will be offered a free online consultation. No therapy will be provided during this consultation. Its purpose is to understand your presenting issue and assess whether we are a good fit to work together. Any indication of the number of sessions required is a guideline only and may change.
Booking & Payment
Booking & Payment
In-person sessions
In-person sessions
A non-refundable deposit of £95.00 is payable when booking your first in-person session. The remaining balance must be paid at least 48 hours before the appointment. No refunds are issued for cancellations within 48 hours.
A non-refundable deposit of £95.00 is payable when booking your first in-person session. The remaining balance must be paid at least 48 hours before the appointment. No refunds are issued for cancellations within 48 hours.
Online sessions
Online sessions
No deposit is required, however full payment must be made at least 24 hours before the session. If payment is not received, the appointment will be cancelled and may be offered to another client.
No deposit is required, however full payment must be made at least 24 hours before the session. If payment is not received, the appointment will be cancelled and may be offered to another client.
It is your responsibility to ensure payment is made on time to secure your session.
It is your responsibility to ensure payment is made on time to secure your session.
Cancellation, Rescheduling & Refunds
Cancellation, Rescheduling & Refunds
If you need to cancel or reschedule:
If you need to cancel or reschedule:
• minimum 48 hours’ notice for in-person sessions
• minimum 48 hours’ notice for in-person sessions
• minimum 24 hours’ notice for online sessions
• minimum 24 hours’ notice for online sessions
No refunds are issued inside these notice periods.
No refunds are issued inside these notice periods.
Session fees cover professional time and expertise and do not guarantee a specific therapeutic outcome.
Session fees cover professional time and expertise and do not guarantee a specific therapeutic outcome.
Where a prepaid package is discontinued, a pro-rata refund will be issued after deducting the full standard fee for sessions attended.
Where a prepaid package is discontinued, a pro-rata refund will be issued after deducting the full standard fee for sessions attended.
Session Fees
Session Fees
All professional fees are confirmed before booking and may be reviewed periodically. You will always be notified of fees prior to confirming a session.
All professional fees are confirmed before booking and may be reviewed periodically. You will always be notified of fees prior to confirming a session.
Payment Methods
Payment Methods
Payments may be made via credit/debit card, bank transfer or Apple Pay/Google pay.
Payments may be made via credit/debit card, bank transfer or Apple Pay/Google pay.
Remaining balances for in-person sessions may be paid by card after the session.
Remaining balances for in-person sessions may be paid by card after the session.
Cash and cheques are not accepted without prior agreement.
Cash and cheques are not accepted without prior agreement.
Contact Between Sessions
Contact Between Sessions
After your session, the therapist will check in with you via email on Day 2 and Day 14 to see how you are feeling, notice any updates and offer further support if needed. These gentle follow‑up emails are part of your care, giving you space to share what has shifted, ask questions or receive additional guidance as your mind continues to process and integrate the work.
Medical & Psychological Conditions
Medical & Psychological Conditions
You may be asked about your medical history to assess suitability for therapy.
You may be asked about your medical history to assess suitability for therapy.
Please inform me of any changes to your health, treatment or medication.
Please inform me of any changes to your health, treatment or medication.
If you are under the care of another medical or psychological professional, consent may be required prior to therapy.
If you are under the care of another medical or psychological professional, consent may be required prior to therapy.
Services cannot be provided where epilepsy or psychosis is present.
Services cannot be provided where epilepsy or psychosis is present.
Age Restrictions
Age Restrictions
Clients must be 18+ for online sessions.
Clients must be 18+ for online sessions.
Clients under 18 may only attend in-person, accompanied by a parent or guardian.
Clients under 18 may only attend in-person, accompanied by a parent or guardian.
Attending Your Sessions
Attending Your Sessions
Please arrive or connect at the scheduled time. If you are late, I will do my best to offer a full session but this cannot be guaranteed.
Please arrive or connect at the scheduled time. If you are late, I will do my best to offer a full session but this cannot be guaranteed.
Hypnotherapy Recordings
Hypnotherapy Recordings
Recordings must not be listened to while driving, operating machinery or performing activities requiring concentration. They are for personal use only and must not be shared or distributed.
Recordings must not be listened to while driving, operating machinery or performing activities requiring concentration. They are for personal use only and must not be shared or distributed.
Outcome of Sessions
Outcome of Sessions
No therapeutic outcome can be guaranteed.
No therapeutic outcome can be guaranteed.
I will always use my best professional skills and efforts to support your goals.
I will always use my best professional skills and efforts to support your goals.
Standards of Behaviour
Standards of Behaviour
You agree not to harm yourself, others or property and not to attend sessions under the influence of alcohol or recreational drugs. If this occurs, the session will be cancelled and further sessions refused without refund.
You agree not to harm yourself, others or property and not to attend sessions under the influence of alcohol or recreational drugs. If this occurs, the session will be cancelled and further sessions refused without refund.
Confidentiality
Confidentiality
All communication is confidential except where:
All communication is confidential except where:
• required by law or court order
• required by law or court order
• risk of harm to yourself or others is identified
• risk of harm to yourself or others is identified
• safeguarding issues arise
• safeguarding issues arise
• fraud or crime is disclosed
• fraud or crime is disclosed
• a referring healthcare professional requires a report
• a referring healthcare professional requires a report
A copy of any report may be provided upon request.
A copy of any report may be provided upon request.
Liability & Indemnity
Liability & Indemnity
CHt Radost Rasheva RTTT shall not be liable for any loss or damages arising from participation in therapy services. You agree to indemnify and hold harmless CHt Radost Rasheva RTTT from related claims or expenses.
CHt Radost Rasheva RTTT shall not be liable for any loss or damages arising from participation in therapy services. You agree to indemnify and hold harmless CHt Radost Rasheva RTTT from related claims or expenses.
Governing Law
Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
These Terms & Conditions are governed by the laws of England and Wales.
Updates
Updates
These Terms may be updated without prior notice. Please review periodically.
These Terms may be updated without prior notice. Please review periodically.
Data Protection
Data Protection
Your personal data is processed in accordance with the Privacy Policy.
Your personal data is processed in accordance with the Privacy Policy.
By booking an appointment, you acknowledge that you have read and agree to these Terms & Conditions.
By booking an appointment, you acknowledge that you have read and agree to these Terms & Conditions.
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